Patients Rights & Responsibilities

Patients’ Rights

• Expect caring and respectful climate and to be made pleasant.
• Respect your personal values and beliefs.
• Bring a family member or a representative at the time of admission in the hospital.
• Be aware of the name of the physician, who has prime responsibility handling you and the names and professional relationships of other physicians and non-physicians who will take care of you.
• Get information about your health position, the time of treatment and prospects for healing in terms that you can decipher.
• Build decisions regarding health care and get as much information about any suggested treatment or methodology as you may get, in order to give informed consent or to refuse a course of treatment. Exclude in emergencies, this data shall include a description of the mechanism or treatment, the medical notable risks involved.
• Take part actively in decisions regarding health care. To the range granted by law, this involves the right to refuse treatment if we don’t want to take that.
• Expect complete details of privacy concerning the health care program. Case conversation, reports and treatment procedure are confidential and will be managed secretly.
• You can get health data contained in your records within a specific interval of time, except in some circumstances specified by law.
• Check and get an explanation of the bill if required.
• Get information regarding hospital rules and policies applied on your conduct while you are a patient or a representative of any patient.

Patients’ Responsibilities

• Please do not stop taking medicines without consulting the doctor
• Give us accurate information about your health, including your present health condition, past illnesses, hospitalizations (if hospitalized before), medications, allergies or use of any natural or any other medical products and vitamins.
• Tell hospital, complete and accurate health information including your name, address and other health related details and bring a representative if in a serious condition.
• Ask questions if you don’t understand what the doctor or the staff of the healthcare team tells you about the treatment. You should also notify the doctor if you face problems in the prescribed care or if you are considering other therapies.
• Follow all the hospital rules and regulations regarding treatment and care.
• Obey the “No smoking” policy.
• Follow the visitor’s policies to shield the rights and comfort of all patients.
• Be attentive regarding the noise levels, privacy and welfare of all patients.
• Arms & Weapons are restricted in the premises.
• Regard the hospital staff members and other patients or visitors with politeness and respect.
• Be punctual for appointments.
• Don’t give medicines prescribed to you to others.
• Provide exact and complete information of insurance claims and work to the hospital and physician billing office to make deposition of payment.
• Contact with the hospital if your condition get worse or does not follow the presumed outcome.
• Deposit for the services on time as per the hospital policies.
• Understand the situation that some other patient’s medical condition may be more serious than yours and accept that, your doctor may need to address them first.
• Make the environment of hospital safe and secure for the betterment of you and other patients.
• Understand and cooperate the measures taken by the hospital to ensure your privacy and confidentiality of your medical history or medical records.
• Follow appointments as requested or told before.
• Don’t take any medicine without the knowledge or permission of doctor or healthcare professionals.

Dana Shivam Heart & Super Speciality Hospital © 2018. All right reserved.